Winning service quality scores are more than double industry average,indicating widening gap between industry leaders and laggards.
BETHESDA, MD – February 13, 2013 – Proposal Development Consultants, leading provider of qualified proposal contractors, announced it has been named to Inavero’s 2013 Best of Staffing™ lists of award winners, for the second consecutive year. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies Proposal Development Consultants as one of the best staffing agencies for companies and job candidates to call when they are in need.
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. Proposal Development Consultants received satisfaction ratings of 9 or 10 out of 10 from 77.8 percent of their permanent and temporary employees, significantly higher than the industry’s average of 48 percent. And, received satisfaction ratings of 9 or 10 out of 10 from 96 percent of their clients, significantly higher than the industry’s average of 39 percent.
Proposal Development Consultants is the only proposal staffing solutions provider to be recognized with Inavero’s Best of Staffing award. “Earning a net promoter score of 96 out of a 100 from our clients and 78 out of 100 from our contractors is impressive, considering 2012 Net Promoter leaders such as Virgin Airlines, Apple, Amazon and Costco benchmarked in the seventies” said PDC Sr. Director of Marketing Jenna Stone. “Our high marks are a reflection of the personalized service that the entire Proposal Development Consultants team prides ourselves on. It’s rewarding to be able to connect valuable, experienced proposal contractors with the organizations who are in need of their skills. Our knowledge of the proposals employment market enables us to make these best-fit connections, and we’re receiving positive feedback all around.”
“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
About Proposal Development Consultants: Proposal Development Consultants helps federal, state, and commercial contractors across a wide range of industries maximize proposal performance and win business. We combine staffing and recruiting expertise with proposal expertise to provide you with timely, qualified clear and uncleared proposal development professionals. Whether you're looking for a single contractor or an entire team, or flexible, personalized solutions will make the difference for your proposal efforts. Proposal Development Consultants is headquartered in Bethesda, MD and is a certified Women’s Business Enterprise.
About Inavero: Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.
Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.
High quality proposal consultants and very quick, responsive staffing. You respond to my inquiries faster than any other staffing company, with people who are more likely to meet my needs. You also consider soft-skill factors, like personality, energy, etc." Proposal Manager, Government Contractor Client
Most of the editors sent my way did quite well on the writing test I gave them. I was impressed with their knowledge and approach." Response Center | H&PS NA Proposal, Government Contractor Client
I am very impressed with the professionalism, support and follow-up PDC provides to both their consultants and to clients." Director of Proposal Development, Government Contractor Client
Staff are very supportive and tuned in to both clients and consultants to make good matches on projects." Proposal Writer, Government Contractor Clientx
Excellent response to my needs—résumés delivered in minutes, resources provided in time to meet my needs."Director of Proposals, Government Contractor Client
Head-and-shoulders above everyone else, very supportive and responsive." Graphic Artist, PDC Contractor
Excellent service, high-quality/experienced resources, able to turn on a dime."General Manager, Government Contractor Client
Customer service and response time is tremendous."Director, Business Development, Government Contractor Client
Quick response to fill requirements with highly qualified staff."Senior Proposal Manager, Government Contractor Client
Timely service with the appropriate level of tenacity."Editor, PDC Contractorx
PDC is the best group of supporters and agents that I have been with in the past ten years—professional, experienced, and highly capable. Kudos."Supervisor of Proposals, Government Contractor Client
PDC is the friendliest and most helpful company of proposal professionals in the DC Metro area. I highly recommend them to friends, colleagues and clients who don't already use them. Kudos always."Director, Business Development, Government Contractor Client
PDC offers excellent customer service. Their staff works closely with you to identify just the right kind of candidate for your position, so that your time is not wasted in looking at résumés or talking to candidates that are not appropriate."VP of Business Development, Government Contractor Client
They support their clients and their contractors to the fullest. They are always willing to help and make things easier for the consultants. Other consultants I met or interacted with also agree that they are the best in the business to work with."Proposal Coordinator, Government Contractor Client
All of my experience with Proposal Development Consultants has been, from the very beginning, deserving of the best recommendation that I can offer. The personnel are friendly, helpful and empathic, and operate on the highest level of professionalism. Working with PDC is a pleasure."Desktop Publisher, PDC Contractorx
It's like having your own personal secretary to do your administrative work. The best part—no more filing quarterly taxes!"
With all the government regulations concerning employee classification, the fact that PDC utilizes MBO to ensure contractor compliance has provided us with the peace of mind we need. We can focus on the work at hand without the headaches of compliance, the contractors enjoy the benefits of weekly paychecks, and we appreciate the fact that we have happy contractors."Proposal Writer, PDC Contractorx